CrowdAsk

A Gamified Crowdsourcing Reference System for Libraries Developed by Purdue Libraries. Ilana Stonebraker, Tao Zhang

  • FAQ system where users can vote and contribute.
  • Points, badges, and leaderboards
  • 122 questions, 232 answers since spring 2014
  • Open source and openly available
  • Helping users learn together and from each other
  • Website

Had a FAQ help system that wasn’t working well. How to know which users want what in help? Started a research project and surveyed students to see what they’re looking for in help.

In traditional library reference, all questions are treated equal. Majority of reference questions are lower level. Reference service model is flawed; students getting answers from librarians, professors, other students, and friends. We only know about the answers from the librarians, not from the other sources.

Solutions in crowd sourcing is the utilization of content experts, like graduate students. Novices learning together better reflect a participatory culture, metaliteracy. Benefit is that it’s a single channel, and focus is on librarians as community builders versus information sources.

Types of questions asked were course-related, CrowdAsk related, library services or resources, how-to, and conceptual. Motivated by reciprocity, not by the points.  It’s about cultivating community, rather than gamification.

Offered as a secondary choice, after the Ask the Librarian choice on the website. Staff ensures that questions are answered in one day. Goal: develop sustainable user engagement and community involvement as part of the Purdue University Libraries website.

Looking for partners and test cases; GNU General Public License Version 2 on GitHub.

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