Customer Service

I love these guys.

I’ve posted about them before, when DH ordered a CD.  I’ve now ordered a CD from them, and recieved this charming email:

Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.

We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved “Bon Voyage!” to your package, on its way to you, in
our private CD Baby jet on this day, Monday, June 22nd.

I hope you had a wonderful time shopping at CD Baby.  We sure did. 
Your picture is on our wall as “Customer of the Year.”  We’re all
exhausted but can’t wait for you to come back to CDBABY.COM!!

Thank you, thank you, thank you!


I just love this.

And, of course, I can’t help wondering if a library patron would get this sort of email when their interlibrary loan item shipped, or their requested item was in, or even if their item was overdue.  How much more fun is it to get one of these messages than a sterile “your item has shipped” message?

Food for thought.



Filed under Customer Service, Libraries and Librarianship, Things that make you go, "Hmmm..."

2 responses to “Customer Service

  1. Pingback: VandeNikhilam USA » Customer Service « Impromptu Librarian

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