In the Nebraska library that was my last POW, I would occasionally have patrons who would be reluctant to leave (usually the computers) either when their time was up or when we were closing the library. Apparently, I wasn’t using harsh enough measures.
In a story that had me virtually speechless, a student at a UCLA library was tasered when he wouldn’t leave “in a timely manner.” Tasered.
[UCPD Assistant Chief of Police Jeff] Young said the CSOs on duty in the library at the time went to get UCPD officers when Tabatabainejad did not immediately leave, and UCPD officers resorted to use of the Taser when Tabatabainejad did not do as he was told.
Good God. One student was quoted as saying,
“It certainly makes you wonder if something as small as forgetting your BruinCard can eventually lead to getting Tased several times in front of the library,” he added.
Now, I suppose we don’t know the whole story here. But at first blush it seems rather…severe. Kind of the antithesis of customer service, isn’t it? This is not your warm and fuzzy library. Eeesh.
H/T to Michael Casey at LibraryCrunch.