Must read

For every libarian (and you know who you are) who has

a) whined about their patrons,
b) bemoaned new technology, or
c) longed for the “good old days”….

K.G. Schneider at Free Range Librarian has a must-read post: The User Is Not Broken: A meme masquerading as a manifesto.

Hear, hear!

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2 Comments

Filed under Customer Service, Libraries and Librarianship

2 responses to “Must read

  1. Reading Free Range Librarian’s post fit in with the Cluetrain Manifesto that I am reading now. The theme is being spoken over and over. Paraphrasing Bob Dylan “how many ears must we have before we hear?”

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